Privacy Policy

Last Updated: October 29, 2025

This Privacy Policy describes how Odyssey Painting ("we", "us", or "our") collects, uses, and discloses your personal information when you visit www.odysseypainting.com (the "Site"), request a quote, or otherwise engage with our services.

INFORMATION WE COLLECT

WE COLLECT INFORMATION FROM YOU AND YOUR DEVICES WHEN YOU INTERACT WITH OUR WEBSITE, REQUEST A QUOTE, PURCHASE A SERVICE, OR COMMUNICATE WITH US.

A. DEVICE & USAGE INFORMATION
Examples: IP address, browser type, operating system, referral URLs, time zone, pages visited, and interactions with our Site.

Purpose: To load the Site properly, perform analytics, detect fraud, and improve your experience.

Collected automatically through cookies, log files, tags, and pixels.

B. SERVICE & QUOTE INFORMATION
Examples: Name, address (service and billing), email, phone number, job details, and payment information (if applicable).

Purpose: To prepare and deliver quotes, schedule and perform services, process payments, and send invoices or receipts.

Source: Collected directly from you when you complete forms or communicate with us.

C. CUSTOMER SUPPORT INFORMATION
Examples: Contact details, project information, or messages you send us.

Purpose: To respond to your questions, requests, or complaints and improve our customer service.

D. MARKETING & SMS INFORMATION
Examples: Mobile phone number, email address, marketing preferences.

Purpose: To send job updates, reminders, special offers, and other promotional messages if you have opted in.

HOW WE USE YOUR INFORMATION

WE USE YOUR PERSONAL INFORMATION TO

Provide, schedule, and complete painting and repair services.
Send quotes, invoices, receipts, and service updates.
Communicate with you about your projects and customer experience.
Send promotional offers, newsletters, and follow-up reminders (only if you opt in).
Analyze site traffic and marketing performance.
Prevent fraud and comply with legal obligations.

SHARING YOUR INFORMATION

WE SHARE YOUR INFORMATION ONLY AS NECESSARY TO RUN OUR BUSINESS AND COMPLY WITH THE LAW.

A. SERVICE PROVIDERS

We share data with trusted vendors who assist in operating our business, such as:

CRM systems (e.g., GoHighLevel, JobNimbus)
Payment processors
Email and SMS platforms
Website hosting providers

B. ADVERTISING & ANALYTICS PARTNERS

We use tools such as Google Analytics and Meta (Facebook) Ads to understand traffic and improve marketing.
These services may use cookies or tracking pixels to collect anonymized usage data.
You can learn more and opt out here:

Google: https://policies.google.com/privacy
Facebook: https://www.facebook.com/settings/?tab=ads
Digital Advertising Alliance: http://optout.aboutads.info/

C. LEGAL & SAFETY
We may disclose information to comply with laws, respond to lawful requests, or protect our rights.

We do not sell your personal information.

COOKIES KELP US REMEMBER YOUR PREFERENCES, IMPROVE PERFORMANCE, AND ANALYZE USAGE.

TYPES INCLUDE:

Necessary cookies – enable core site functionality.
Analytics cookies – measure traffic and usage.
Advertising cookies – personalize ads and track performance.
You can manage or delete cookies through your browser settings.
Disabling cookies may affect site functionality.

BEHAVIOURAL ADVERTISING

WE USE MARKETING TOOLS TO SHOW RELEVANT ADS BASED ON YOUR PAST INTERACTIONS WITH OUR SITE. THESE ADS MAY APPEAR ON FACEBOOK, GOOGLE, OR OTHER PLATFORMS.

TEXTING MARKETING & NOTIFICATIONS

BY PROVIDING YOUR MOBILE NUMBER AND OPTING IN, YOU AGREE TO RECEIVE TEXT MESSAGES REGARDING QUOTES, PROJECT UPDATES, APPOINTMENT REMINDERS, AND PROMOTIONAL OFFERS. MESSAGE FREQUENCY VARIES. STANDARD MESSAGE AND DATA RATES MAY APPLY.
YOU CAN OPT OUT AT ANY TIME BY REPLYING 'STOP' TO A MESSAGE.

RETENTION

WE RETAIN PERSONAL INFORMATION AS LONG AS NECESSARY TO PROVIDE SERVICES, MAINTAIN BUSINESS RECORDS, COMPLY WITH LEGAL OBLIGATIONS, AND RESOLVE DISPUTES.
WHEN DATA IS NO LONGER NEEDED, WE SECURELY DELETE OR ANONYMIZE IT.

YOUR RIGHTS

A. GDPR (EU/EEA) RESIDENTS
If you reside in the European Economic Area, you have the right to access, correct, delete, or transfer your data, and to object to certain processing.
You can contact us to exercise these rights.

B. CCPA (CALIFORNIA) RESIDENTS
California residents have the right to:

Know what personal information we collect and how we use it.
Request deletion of their information.
Opt out of any sale of personal information (we do not sell).
Requests can be made by contacting us at the details below.

DO NOT TRACK

BECAUSE THERE IS NO CONSISTENT INDUSTRY STANDARD FOR “Do Not Track” SIGNALS, OUR SITE DOES NOT RESPOND TO THEM.

MINORS

OUR SERVICES ARE INTENDED FOR INDIVIDUALS 18 YEARS OR OLDER.
WE DO NOT KNOWINGLY COLLECT INFORMATION FROM CHILDREN.
IF YOU BELIEVE A MINOR HAS PROVIDED US INFORMATION, PLEASE CONTACT US TO REQUEST DELETION.

CHANGES TO THIS POLICY

WE MAY UPDATE THIS PRIVACY POLICY PERIODICALLY.
REVISIONS WILL BE POSTED ON THIS PAGE WITH AN UPDATED “Last Updated” DATE.

IF YOU HAVE ANY QUESTIONS , PRIVACY REQUESTS, OR COMPLAINTS, PLEASE CONTACT:

Odyssey Painting
E-MAIL: odysseypainting21@gmail.com

IF YOU ARE IN THE EEA AND ARE NOT SATISFIED WITH OUR RESPONSE, YOU MAY CONTACT YOUR LOCAL DATA PROTECTION AUTHORITY.